Shipping Policy

Shipping Policy

Last Updated: September 29, 2026

At Green Flora Co., we want your shopping experience to be simple, convenient, and transparent. This Shipping Policy explains how we process, package, ship, and deliver orders placed through https://greenfloraco.com.

It applies to retail customers, wholesale buyers, Etsy sellers, retailers, and other business customers purchasing products from Green Flora Co., unless a separate written agreement applies.

By placing an order with us, you acknowledge and agree to the applicable shipping terms described below.

1. Shipping Locations & Warehouse Operations

Green Flora Co. operates with warehouse and fulfillment facilities in the United States and China to support product availability and order fulfillment.

Depending on the product, inventory availability, destination, and fulfillment requirements, your order may be shipped from one of the following locations:

United States Fulfillment

Certain products are stocked and shipped from our US-based warehouse and fulfillment operations.

Orders fulfilled within the United States may be shipped using available domestic shipping carriers and services.

Our US business address is:

Green Flora Co.
7424 Boulder Creek Drive
McKinney, TX 75072
United States

This is our business address and is not necessarily the physical shipping origin or a customer return facility for every order.

China Fulfillment

Certain products may be stocked or fulfilled through our China-based warehouse operations.

Depending on inventory availability and the product purchased, orders may be dispatched from China directly to customers in the United States or other eligible destinations.

Our China fulfillment contact details, where applicable, are:

Warehouse Contact: Yajie Yan
Address: Zhi Chun Lu 118hao, Zhi Chun Da Xia, Azuo, 7th Floor
HaiDian District, Beijing, Beijing 100086
China
Phone: 1307336593

This address is provided as a warehouse contact and fulfillment location supplied to us. It is not automatically an authorized customer return address. Please contact us for return authorization and the correct return destination before sending any merchandise.

Shipping Origin May Vary

Not every product is stored in the same warehouse.

The shipping origin may depend on:

  • Product availability and inventory levels.

  • Product type, size, and handling requirements.

  • Destination and carrier service availability.

  • Fulfillment arrangements for retail or wholesale orders.

We may fulfill different products in the same order from different facilities.

The actual shipping origin may differ from the business address shown on your order confirmation or website.

2. Order Processing Time

Orders are processed after successful payment authorization and order confirmation.

Processing time is the period required to verify the order, prepare the products, package the shipment, and arrange dispatch.

Processing time is separate from carrier transit time.

The time required to process an order may vary depending on:

  • Product availability and warehouse location.

  • Order quantity and product type.

  • Live plant handling and packaging requirements.

  • Peak shopping periods, holidays, or unusually high order volumes.

  • Additional verification or fulfillment requirements.

Where a product has a specific processing estimate, it will be provided on the product page, at checkout, or through the applicable order communication.

For products without a specific published processing estimate, please contact us before ordering if you require delivery by a particular date.

We do not guarantee dispatch on a specific date unless we have expressly confirmed that commitment in writing.

3. Shipping Methods & Delivery Estimates

Shipping methods and available services depend on the product, destination, warehouse, carrier, and shipping option selected or offered at checkout.

Available services may include domestic shipping within the United States and international shipping for products dispatched from China.

US Warehouse Shipments

Products dispatched from US fulfillment facilities generally travel through domestic carrier networks.

Delivery estimates depend on the selected shipping service, delivery address, carrier operations, and other applicable conditions.

China Warehouse Shipments

Products dispatched from China may require international transportation, customs processing, and transfer to a domestic carrier before final delivery.

International shipments may take longer than domestic shipments because of transportation distances, customs inspections, import processing, and other logistical requirements.

Where available, the applicable estimated delivery information will be displayed at checkout, on the product page, or in your order communication.

Important Information About Delivery Estimates

All delivery estimates are provided for informational purposes unless expressly guaranteed in writing.

Actual delivery dates may vary due to circumstances outside our reasonable control, including:

  • Carrier delays or service disruptions.

  • Severe weather and natural disasters.

  • Customs inspections and import clearance.

  • Public holidays and peak shipping seasons.

  • Incorrect or incomplete shipping information.

  • Transportation disruptions or other unforeseen circumstances.

We are not responsible for delays caused by circumstances beyond our reasonable control, subject to applicable consumer protection laws and any express commitments made to you.

If you need an order for a wedding, event, business opening, or other specific occasion, please contact us before placing your order to discuss the available shipping options.

4. Shipping Charges & Fees

Shipping charges are determined by the products ordered, shipment destination, package weight and dimensions, fulfillment location, shipping service, and other applicable factors.

The shipping cost applicable to your order will be displayed at checkout where shipping rates are available.

Unless expressly stated otherwise:

  • Shipping charges are not included in the product price.

  • Shipping charges are calculated separately where applicable.

  • Expedited shipping or special handling may incur additional charges.

  • Additional shipping costs for address corrections, reshipments, or special delivery arrangements may apply where permitted by law and agreed or disclosed.

Any shipping promotion, discount, or free-shipping offer will be subject to the terms and eligibility requirements communicated with that offer.

We do not guarantee free shipping on all products, destinations, or order quantities.

For wholesale and commercial orders, shipping charges may be quoted separately and confirmed before the order is accepted.

5. Shipping Address & Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following before completing your order:

  • Recipient's full name.

  • Complete street address, apartment, unit, or suite number, where applicable.

  • City, state, and ZIP code.

  • Country and valid contact information.

  • Any necessary delivery instructions.

We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer, except where otherwise required by law.

Address Changes

If you need to change your shipping address after placing an order, contact us immediately with your order number and corrected address.

We will attempt to accommodate the request if the order has not yet been dispatched and the fulfillment process allows the change.

Once an order has been shipped or transferred to a carrier, we cannot guarantee that an address change or rerouting will be possible.

Additional carrier charges may apply to address changes or rerouting, where permitted.

If a shipment is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.

6. Order Tracking & Shipping Notifications

Where tracking is available, tracking information will be provided after your order has been dispatched and the carrier's tracking details are available.

Shipping notifications may be sent to the email address or other contact information provided during checkout.

You may use the tracking number and carrier tracking website to review the available shipment status.

Tracking Information Not Updating

Tracking information may not update immediately after dispatch.

This can happen when:

  • A shipping label has been created but the carrier has not yet scanned the package.

  • A shipment is moving between warehouse, transportation, or carrier facilities.

  • An international shipment is undergoing customs clearance.

  • A package is being transferred from an international carrier to a local delivery carrier.

Please allow reasonable time for tracking information to update.

If tracking remains inactive or your shipment appears delayed beyond the applicable delivery estimate, contact us with your order number and tracking details.

We will review the available information and assist you as reasonably possible.

7. Multiple Shipments & Split Orders

Some orders may contain products stored at different warehouses or fulfilled through different shipping arrangements.

As a result, Green Flora Co. may ship items from the same order in separate packages.

For example, artificial flowers may ship from a US warehouse while other products may ship from China.

Where an order is split into multiple shipments:

  • Items may arrive on different dates.

  • Each shipment may have a separate tracking number.

  • Shipping origins may differ.

  • Tracking updates may become available at different times.

A partial delivery does not necessarily mean that an item is missing from the order.

Please check your order confirmation and available tracking information before contacting us about an incomplete delivery.

If an item has not arrived within the applicable delivery estimate, contact us so we can review its status.

8. International Shipping, Customs & Import Duties

Products shipped from China or another international fulfillment location may be subject to customs clearance, import requirements, duties, taxes, and other charges imposed by the destination country.

These charges may include:

  • Customs duties and tariffs.

  • Import taxes or value-added taxes.

  • Customs brokerage or clearance fees.

  • Carrier handling or processing fees.

  • Other government-imposed import charges.

Unless expressly stated otherwise at checkout or in a written agreement, these charges are the responsibility of the customer or importer of record, as applicable under the relevant laws and shipping arrangements.

Customs Clearance

International shipments may be inspected or delayed by customs or other government authorities.

Green Flora Co. does not control customs clearance procedures, inspection schedules, or the timing of government decisions.

We cannot guarantee that a shipment will be exempt from customs inspections, duties, taxes, or import processing.

Customers are responsible for complying with applicable import requirements in their destination country.

Refused or Abandoned Shipments

If a customer refuses delivery or fails to pay applicable import duties, taxes, or required customs charges, the shipment may be delayed, returned, abandoned, or disposed of by the carrier or relevant authorities.

Where permitted by law, costs or losses arising from a customer's refusal to accept delivery or failure to complete required import procedures may affect the available refund or reshipment options.

We will review these situations individually and in accordance with applicable law and our Refund & Return Policy.

9. Live Plants & Agricultural Shipping Restrictions

Green Flora Co. offers live plants and other botanical products that may require special shipping, packaging, and handling.

Live plants are subject to additional shipping considerations because they are living, potentially perishable products.

Shipping availability may depend on plant variety, destination, season, carrier requirements, and applicable agricultural or plant-health regulations.

Destination Restrictions

Certain live plants may be restricted or prohibited from being shipped to specific states, territories, or countries.

Restrictions may apply because of:

  • Agricultural and plant-health regulations.

  • Plant quarantine requirements.

  • Pest or disease prevention measures.

  • Import permits or phytosanitary documentation requirements.

  • Carrier restrictions or weather-related handling limitations.

We reserve the right to decline, cancel, or modify an order where a product cannot legally or practically be shipped to the requested destination, subject to applicable law and refund obligations.

Live Plant Packaging & Transit

Live plants may be packaged using materials and methods appropriate to the plant variety and shipping requirements.

Packaging and shipping arrangements may differ from those used for artificial flowers and decorative products.

We cannot guarantee that every live plant will arrive in exactly the same condition as shown in its product photographs, as living plants may naturally vary in size, shape, color, and appearance.

Some temporary changes in appearance or condition may occur during transportation.

Receiving Your Live Plants

We recommend checking live plant shipments promptly after delivery.

Upon receipt:

  1. Carefully open the package and remove protective materials.

  2. Inspect the plant for visible damage or shipping-related issues.

  3. Place the plant in an appropriate environment according to its care requirements.

  4. Follow the care instructions provided for the particular plant variety.

If your plant arrives damaged, severely distressed, or otherwise affected by a shipping-related issue, contact us promptly with photographs, your order number, and a description of the issue.

Please refer to our Refund & Return Policy for the applicable procedure and available remedies.

10. Artificial Flowers & Decorative Products

Artificial flowers, faux stems, arrangements, planters, and decorative accessories may require different packaging and handling depending on their size, material, and shape.

Certain products may be folded, compressed, or arranged for transportation to protect them during shipping.

After delivery, some artificial flowers or stems may require gentle reshaping.

We recommend following any product-specific care or assembly instructions provided with your purchase.

Minor differences in appearance caused by lighting, screen settings, or normal manufacturing variations do not necessarily indicate shipping damage.

If an item arrives broken, materially damaged, or significantly different from its description, please contact us with photographs and your order number.

11. Wholesale, Bulk Orders & Business Fulfillment

Green Flora Co. supplies inventory to eligible business customers, including retailers, Etsy sellers, online businesses, boutiques, and other resellers.

Wholesale and commercial orders may be subject to shipping and fulfillment terms that differ from standard retail orders.

Wholesale Shipping Arrangements

Depending on product availability and the agreed arrangement, wholesale orders may be fulfilled from our US or China warehouse operations.

Shipping arrangements may include bulk shipment to a business address or, where separately agreed and available, direct-to-customer fulfillment.

The shipping origin, shipping service, estimated processing time, delivery estimate, and shipping charges will depend on the products and order requirements.

Inventory Availability

Wholesale inventory availability may change based on supplier stock, warehouse inventory, demand, and sourcing schedules.

An inquiry, quotation, or product listing does not guarantee that a particular quantity will remain available until an order is confirmed.

Any applicable minimum order quantity, inventory reservation, lead time, or fulfillment requirement will be communicated during the wholesale ordering process.

Etsy Sellers & Direct-to-Customer Fulfillment

We welcome inquiries from Etsy sellers and other online businesses interested in inventory sourcing and fulfillment services.

Direct-to-customer shipping, blind shipping, custom packaging, branded packaging, and other fulfillment services are subject to availability and separate agreement.

Unless expressly confirmed in writing, a wholesale product purchase does not automatically include:

  • Storage of inventory on behalf of a business customer.

  • Automatic fulfillment of future customer orders.

  • Blind shipping or removal of supplier information.

  • Custom packaging, branded inserts, or private labeling.

  • Integration with an Etsy store or other selling platform.

  • Guaranteed dispatch or delivery times for the reseller's customers.

Business customers are responsible for providing accurate order details, shipping information, and any necessary instructions for agreed fulfillment services.

Reseller Responsibilities

Business customers are responsible for ensuring that their own product listings, delivery promises, customer communications, and selling practices comply with the rules and requirements of their selling platforms and applicable laws.

Any shipping estimates we provide to a wholesale customer should be communicated accurately to their own customers and should account for the applicable fulfillment and transit conditions.

A business customer may not represent a shipping service, delivery guarantee, or fulfillment capability as provided by Green Flora Co. unless we have expressly agreed to it.

Wholesale Shipping Quotes

Shipping charges for wholesale orders may be calculated separately based on product quantity, package dimensions, destination, shipping origin, carrier service, and any special handling requirements.

Where applicable, shipping charges and fulfillment arrangements will be confirmed in the wholesale quotation, invoice, or written order agreement before dispatch.

Any separate written wholesale agreement will govern where its specific shipping terms differ from this general policy, subject to applicable law.

12. Lost, Missing, or Undelivered Packages

If your order has not arrived within the applicable delivery estimate, please contact us with your order number and tracking information.

We will review the available tracking details and, where appropriate, work with the relevant carrier or fulfillment partner to investigate the shipment.

Packages Marked as Delivered

If a carrier marks your package as delivered but you have not received it, we recommend:

  • Checking the delivery location, porch, mailbox, mailroom, or other designated area.

  • Asking household members, neighbors, or building management whether they accepted the package.

  • Reviewing the carrier's delivery confirmation.

  • Contacting the carrier to request additional delivery information, where available.

Please contact us if the package remains missing after these steps.

We will review the circumstances and assist with the next steps as reasonably possible.

Carrier Investigations

Some carriers require a formal investigation or claim process before they will provide a final determination regarding a missing package.

We may need additional information or cooperation from the customer to investigate a shipment.

Resolution options may depend on the carrier's findings, available shipment records, the circumstances of the delivery, and applicable law.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

13. Damaged, Incorrect, or Missing Items

We take order accuracy and product handling seriously and want you to receive the products you purchased.

If your shipment arrives with visible damage, incorrect items, or missing products, please contact us promptly.

Include the following information:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product or products.

  • Photographs of the shipping package, shipping label, and packaging materials, if available.

Please retain the product and original packaging until we have reviewed the issue, unless doing so would create a safety or other reasonable concern.

We will review the information and determine the appropriate next steps under our Refund & Return Policy and applicable law.

Depending on the circumstances, available resolutions may include replacement, reshipment, refund, or another appropriate remedy.

14. Shipping Cancellations & Returned Shipments

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests are subject to the order's fulfillment status and the applicable cancellation terms.

Once an order has been dispatched, handed over to a carrier, or entered an international shipping process, cancellation may no longer be possible.

If a package is returned to us because of an incorrect address, failed delivery, refusal, or another delivery issue, we will review the circumstances and contact you regarding the available options.

Additional shipping or handling charges may apply to reshipment where permitted by law and agreed or disclosed.

For live plants and other perishable products, returned shipments may not be suitable for resale or reshipment.

Any refund or replacement will be assessed in accordance with our Refund & Return Policy and applicable law.

15. Shipping Delays & Circumstances Beyond Our Control

We make reasonable efforts to coordinate fulfillment and shipping, but certain circumstances are outside our control.

These may include:

  • Severe weather, natural disasters, or other emergencies.

  • Carrier strikes, service interruptions, or transportation disruptions.

  • Customs inspections, import restrictions, or government actions.

  • Unexpected inventory shortages or supplier disruptions.

  • Public holidays, peak shopping periods, or unusual shipping volumes.

  • Other circumstances that reasonably prevent or delay transportation or fulfillment.

Where an issue materially affects your order, we will provide available information and work toward an appropriate resolution.

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded or limited.

16. Contact Us About Shipping

If you have questions about shipping, delivery estimates, order tracking, wholesale fulfillment, or an existing shipment, please contact us.

Green Flora Co.

Website: https://greenfloraco.com

Phone: +1 945-206-0612

Business Address:
7424 Boulder Creek Drive
McKinney, TX 75072
United States

China Fulfillment Contact, Where Applicable:
Yajie Yan
Zhi Chun Lu 118hao, Zhi Chun Da Xia, Azuo, 7th Floor
HaiDian District, Beijing, Beijing 100086
China
Phone: 1307336593

For order-related inquiries, please include your order number and tracking number, if available.

For wholesale inquiries, please include your business name, store URL, products of interest, estimated quantities, and shipping destination.

We appreciate your business and thank you for choosing Green Flora Co.

Green Flora Co. — A Little More Nature. A Lot More Beauty.