Privacy Policy

Last Updated: September 29, 2026

Green Flora Co. ("Green Flora Co.," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://greenfloraco.com, make a purchase, contact us, apply for a wholesale account, or otherwise interact with our business.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide services to our customers.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and services.

Information You Provide Directly

When you place an order, create an account, contact us, or submit a business inquiry, we may collect:

• Name and contact information, including your first name, last name, email address, phone number, and billing or shipping address.

• Order information, including products purchased, quantities, order history, delivery instructions, and transaction details.

• Account information, such as login credentials and account preferences, if you create an account.

• Business information, including business name, business website, store URL, resale information, and purchasing requirements when applying for wholesale or business services.

• Communications, including messages, questions, feedback, and information you provide through our contact forms or customer support channels.

• Subscription preferences, including your email marketing preferences and consent records, where applicable.

Please do not submit sensitive personal information through our website contact forms unless specifically requested and necessary for the service.

Payment Information

When you make a purchase, payment information is processed through Shopify and the payment providers made available at checkout.

We may receive payment-related information such as payment status, transaction references, billing details, and limited payment method information necessary to process and manage your order.

We do not intentionally collect or store complete payment card numbers or card security codes on our own systems. Payment information is handled by the applicable payment processor in accordance with its own privacy and security practices.

Information Collected Automatically

When you visit our website, we and certain service providers may automatically collect information about your device and website activity, including:

• IP address and approximate location derived from your IP address.

• Browser type, device type, operating system, and language settings.

• Pages viewed, products viewed, searches, clicks, and interactions with our website.

• Referring websites, access times, and browsing activity.

• Cookie identifiers and similar tracking technologies.

This information helps us operate our store, understand how customers use our website, improve our services, and protect against fraud and unauthorized activity.

2. How We Use Your Personal Information

We use personal information for legitimate business purposes, including:

Processing and Fulfilling Orders

We use your information to:

• Process purchases and payments.

• Confirm and manage orders.

• Arrange shipping, delivery, and order tracking.

• Coordinate inventory and fulfillment through our US and China warehouse operations and applicable logistics providers.

• Provide order updates and customer support.

• Process eligible cancellations, returns, exchanges, and refunds.

Customer Service and Communication

We use your information to respond to questions, resolve order issues, provide product assistance, and communicate important information about your purchases.

Wholesale and Business Relationships

For wholesale customers, retailers, Etsy sellers, and other business partners, we may use business and contact information to:

• Review wholesale applications and business inquiries.

• Provide product availability, pricing, and order information.

• Coordinate inventory sourcing and fulfillment.

• Manage business accounts, orders, and ongoing supply relationships.

Marketing and Promotions

Where permitted by applicable law, we may use your contact information to send promotional emails, product announcements, special offers, and updates about Green Flora Co.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping notifications, or important account updates.

Website Improvement and Security

We may use collected information to:

• Improve website functionality and customer experience.

• Understand shopping trends and product preferences.

• Analyze website performance.

• Detect and prevent fraud, unauthorized transactions, and security incidents.

• Enforce our policies and comply with applicable legal obligations.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential store functions and, where applicable, analytics, personalization, and advertising.

Cookies are small text files stored on your device when you visit a website.

They may be used to:

• Keep items in your shopping cart.

• Remember checkout and shopping preferences.

• Maintain website security and functionality.

• Understand website traffic and customer interactions.

• Support marketing and advertising activities, where enabled.

Some cookies are necessary for the operation of our online store. Others may be optional and subject to your consent or preferences, depending on your location and applicable law.

You may manage cookies through our website's available cookie preference tools, if provided, and through your browser settings.

Disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

4. How We Share Personal Information

We do not sell personal information to third parties in exchange for money.

However, we may disclose personal information to trusted service providers and business partners when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.

These parties may include:

Shopify and E-commerce Service Providers

We use Shopify to operate our online store, manage checkout, process orders, and provide e-commerce functionality.

Shopify may process personal information in accordance with its own privacy policies and service terms.

Payment Processors

Payment providers process transactions, verify payments, help prevent fraud, and facilitate refunds.

Shipping and Fulfillment Providers

We may share relevant customer information with shipping carriers, logistics providers, warehouse operators, and fulfillment partners in the United States and China.

Information shared may include your name, shipping address, phone number, order details, and delivery instructions, as reasonably necessary to fulfill your order.

Wholesale and Business Partners

When you place a wholesale or business order, we may share relevant order and shipping information with suppliers, warehouse operators, or fulfillment partners involved in processing and delivering your products.

We do not authorize business partners to use customer information for unrelated purposes.

Analytics and Advertising Providers

If we use analytics, marketing, or advertising services, those providers may receive information about website activity, device identifiers, and interactions with our store, subject to applicable law and your privacy preferences.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or lawful government requests.

• Protect our rights, property, and business operations.

• Investigate suspected fraud, security issues, or unlawful activity.

• Protect the safety and rights of our customers, employees, and other individuals.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy requirements.

5. International Data Transfers

Green Flora Co. serves customers in the United States and works with warehouse and fulfillment operations in the United States and China.

Depending on your order, the products you purchase, and the services required to fulfill your order, your personal information may be transferred to, accessed from, or processed in countries other than the country in which you reside.

For example, information necessary to fulfill an order may be shared with our relevant China-based warehouse or logistics partners when a product ships from China.

These transfers may involve personal information such as your name, shipping address, contact details, and order information.

Privacy and data protection laws may differ between countries.

Where required by applicable law, we will use appropriate safeguards and take reasonable steps to protect personal information when it is transferred internationally.

By placing an order that requires international fulfillment, your information may be processed in the locations necessary to complete that order, subject to applicable legal requirements and your privacy rights.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The nature of the information collected.

• Whether you have an active customer or wholesale account.

• The status of your orders, returns, refunds, or disputes.

• Legal, tax, accounting, and recordkeeping requirements.

• Security, fraud prevention, and enforcement needs.

For example, order and transaction records may need to be retained for accounting, tax, customer service, and legal purposes.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable law.

7. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may request information about the personal information we collect, use, or disclose about you and, where applicable, obtain a copy of that information.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may request deletion of personal information we hold about you, subject to legal exceptions and applicable recordkeeping obligations.

Right to Data Portability

Where required by law, you may request a copy of certain personal information in a portable and readily usable format.

Right to Opt Out of Certain Processing

Depending on your location, you may have the right to opt out of certain targeted advertising, sales of personal information, or profiling activities that produce legal or similarly significant effects.

Green Flora Co. does not sell personal information for monetary consideration. However, certain advertising or analytics technologies may be considered a sale, sharing, or targeted advertising under some privacy laws.

Where applicable, you may exercise your opt-out rights through our available privacy preference tools or by contacting us.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Right to Appeal

Where required by applicable law, you may appeal our decision regarding a privacy rights request.

To exercise a privacy right, please contact us using the details in the Contact Information section below.

We may need to verify your identity before processing certain requests. We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against you for exercising your privacy rights.

8. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), subject to applicable eligibility requirements and exceptions.

These rights may include:

• The right to know what categories and specific pieces of personal information we collect.

• The right to know the categories of sources from which personal information is collected.

• The right to know the business or commercial purposes for collecting, using, or disclosing personal information.

• The right to know the categories of third parties to whom personal information is disclosed.

• The right to request deletion of personal information, subject to applicable exceptions.

• The right to request correction of inaccurate personal information.

• The right to opt out of the sale or sharing of personal information, where applicable.

• The right to limit certain uses and disclosures of sensitive personal information, where applicable.

• The right not to receive discriminatory treatment for exercising privacy rights.

Categories of Personal Information

Depending on how you interact with our store, we may collect the following categories of personal information:

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose relevant categories to Shopify, payment processors, logistics providers, fulfillment partners, analytics providers, and other service providers as described above.

We do not knowingly sell personal information for monetary consideration. If our use of advertising or analytics technologies constitutes sharing or targeted advertising under California law, California residents may exercise applicable opt-out rights.

To submit a privacy request, contact us using the information below.

9. Children's Privacy

Our website is intended for individuals who are legally able to make purchases under applicable law.

We do not knowingly collect personal information directly from children under the age of 13 without legally required authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate steps.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure service providers, and the use of security features made available through Shopify and our other service providers.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

We cannot guarantee absolute security of information transmitted to or stored by us.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

These third parties may have their own privacy policies and practices.

Green Flora Co. is not responsible for the privacy, security, or content practices of independent third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, legal obligations, or applicable privacy requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice or obtain consent for material changes.

Your continued use of our website after an updated Privacy Policy is posted is subject to the updated policy, to the extent permitted by applicable law.

13. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Business Name: Green Flora Co.

Website: https://greenfloraco.com

Business Address:
7424 Boulder Creek Drive
McKinney, TX 75072
United States

Phone: +1 945-206-0612

You may also contact us through the Contact page on our website.

Please include "Privacy Request" in your message so we can direct your inquiry appropriately.

We will review and respond to privacy requests in accordance with applicable law.