Frequently Asked Questions

Welcome to Green Flora Co.! We're here to help make shopping for artificial flowers, live plants, and floral décor simple and enjoyable.

Below, you'll find answers to common questions about our products, orders, shipping, returns, and wholesale services.

If you need further assistance, please visit our Contact page or reach out to our team.

1. Products & Shopping

What products does Green Flora Co. sell?

Green Flora Co. offers a selection of artificial flowers, live plants, floral arrangements, planters, vases, and decorative accessories.

Our collections are designed for home décor, offices, events, weddings, gifting, and business inventory needs.

Product availability may vary by season and inventory location.

Are your flowers real or artificial?

We offer both artificial flowers and live plants.

Artificial flowers are designed for decorative use and do not require watering or sunlight. Live plants are living products that require appropriate care, light, and watering.

Please check each product description carefully to confirm whether an item is artificial or living before placing your order.

Do your artificial flowers require special care?

Artificial flowers generally require very little maintenance.

For everyday care, we recommend gently removing dust with a soft cloth, soft brush, or gentle air flow. Avoid harsh chemicals or excessive moisture unless the product instructions specifically allow it.

Some artificial stems may arrive slightly bent or compressed during transit. Gently reshape them by hand to achieve your desired arrangement.

Are live plants suitable for beginners?

Some plants are easier to care for than others.

We recommend reviewing the individual product description for information about light requirements, watering, temperature, and general care.

If you're new to plants, look for varieties described as beginner-friendly and choose a plant that suits your home's lighting conditions.

Will the product look exactly like the pictures?

We aim to provide accurate product photographs and descriptions so you know what to expect.

However, slight variations in color, shape, size, texture, and appearance may occur due to lighting, screen settings, natural plant characteristics, or manufacturing differences.

Live plants are natural products, and individual specimens may differ from the photographs.

Please review the product description and listed dimensions before ordering.

Do you offer seasonal or new collections?

We may introduce new products and seasonal collections throughout the year.

Availability depends on inventory and supplier schedules. Visit our website regularly or subscribe to our marketing emails to receive updates about new arrivals and promotions.

2. Ordering & Payments

How do I place an order?

Shopping with Green Flora Co. is simple:

1. Browse our collections and select the products you love.

2. Add your chosen items to your shopping cart.

3. Proceed to checkout and enter your shipping and billing information.

4. Select an available shipping method and complete payment.

Once your order is placed, you should receive an order confirmation at the email address provided during checkout.

What payment methods do you accept?

Available payment methods are displayed at checkout.

Payment options may include major credit or debit cards and other payment methods supported by Shopify and our enabled payment providers.

Please check the checkout page for the payment options available for your order.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible with your order number.

We will review your request based on the order's fulfillment status.

Once an order has been processed, packed, shipped, or handed over to a carrier, changes or cancellations may no longer be possible.

Please review our Refund & Return Policy for additional details.

I haven't received my order confirmation. What should I do?

First, check your spam, junk, or promotions folder.

If you still cannot find your confirmation, please contact us with the email address used during checkout and any available payment or order details.

We will do our best to help locate your order.

Can I place an order without creating an account?

If guest checkout is available, you can place an order without creating a customer account.

You will need to provide the information required to process payment and deliver your purchase.

Creating an account, where available, may make it easier to view your order history and manage your shopping information.

3. Shipping & Delivery

Where do you ship from?

Green Flora Co. works with warehouse and fulfillment facilities in the United States and China.

Depending on the product, inventory availability, and shipping destination, your order may be shipped from a US warehouse or a China warehouse.

The applicable shipping origin and estimated delivery information may vary by product and order.

Do all products ship from the United States?

No. Although we have US-based fulfillment operations, some products may ship from our China fulfillment facilities.

The shipping origin depends on the inventory location, product availability, and fulfillment arrangements for your order.

Please review the applicable shipping information displayed on the product page or at checkout.

Do you ship across the United States?

We serve customers throughout the United States, subject to product availability, carrier coverage, and applicable shipping restrictions.

Some live plants or other products may have delivery restrictions depending on the destination, agricultural regulations, or carrier requirements.

If a product cannot be shipped to your address, we will communicate with you as appropriate.

How long does shipping take?

Delivery time depends on the product, warehouse location, shipping method, destination, carrier, and any applicable customs procedures.

Products shipped from US facilities and products shipped from China may have different processing and transit times.

Any available estimated processing and delivery times will be provided on the relevant product page, at checkout, or in the applicable shipping information.

Delivery estimates are not guaranteed unless expressly stated otherwise.

For complete details, please review our Shipping Policy.

Will I receive a tracking number?

Where tracking is available, tracking information will be provided after your order has been dispatched and the carrier's tracking details are available.

You can use the tracking information to follow your shipment through the carrier's tracking system.

Please allow time for tracking information to become active after the shipment is registered.

Can my order arrive in multiple packages?

Yes. If your order contains products stored in different warehouses or fulfilled through different facilities, your items may be shipped separately.

This means products in the same order may arrive at different times and may have different tracking numbers.

You will receive available shipping updates for the applicable shipments.

Will I have to pay customs duties or import taxes?

Orders shipped internationally, including shipments originating from China, may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in writing, such charges are the responsibility of the customer.

Customs charges and import requirements vary by destination, product, and applicable law.

We cannot guarantee that a shipment will be exempt from customs inspections, import duties, or additional processing.

What if my package is delayed?

We understand how important it is to receive your order on time.

Shipping delays may occur due to carrier operations, weather, customs inspections, high shipping volumes, or other circumstances outside our control.

If your tracking information has not updated or your order appears delayed beyond the estimated delivery period, please contact us with your order number.

We will review the available tracking information and assist you as reasonably possible.

What if my package is marked as delivered but I haven't received it?

If your tracking information indicates that your order has been delivered but you cannot locate it, we recommend:

• Checking around your delivery location, including entrances, porches, mailrooms, and other designated delivery areas.

• Asking household members, neighbors, or building management if they accepted the package.

• Reviewing the carrier's delivery confirmation and contacting the carrier if necessary.

If you still cannot locate your package, contact us with your order number and tracking information so we can review the matter.

Please also review our Shipping Policy for further information about delivery issues.

4. Live Plants & Plant Care

How are live plants shipped?

Live plants require special handling and may be subject to product-specific packaging, carrier, and shipping requirements.

We work with our fulfillment partners to arrange shipping appropriate to the products and available delivery services.

Packaging, shipping methods, and processing times may vary depending on the plant variety, destination, season, and weather conditions.

What should I do when my live plant arrives?

We recommend unpacking your plant carefully as soon as reasonably possible after delivery.

Remove any protective packaging, check the plant's condition, and place it in an environment suitable for its light and temperature requirements.

Some plants may experience temporary stress during transportation. Allow the plant time to adjust to its new surroundings and follow the care instructions provided for that particular variety.

If your plant arrives damaged or appears to have a serious shipping-related issue, please contact us promptly with clear photographs and your order number.

Can live plants be shipped to every state?

Not necessarily.

Certain plant varieties may be subject to state agricultural restrictions, pest-control regulations, or other shipping limitations.

Availability and shipping eligibility may vary depending on the plant and delivery address.

Please confirm that the selected plant can be shipped to your destination before placing your order.

Do live plants come with pots?

Product inclusions vary.

Some plants may include a nursery pot or decorative planter, while others may be supplied without a decorative container.

Please check the product description and product photographs for details about what is included with your purchase.

5. Wholesale & Business Partnerships

Does Green Flora Co. offer wholesale pricing?

Yes. We welcome inquiries from eligible retailers, online sellers, florists, boutiques, Etsy sellers, and other businesses interested in purchasing inventory in bulk.

Wholesale pricing, minimum order quantities, product availability, and fulfillment arrangements depend on the products and order requirements.

Please visit our Wholesale & Bulk Orders page or contact us to discuss your business needs.

Do you supply inventory to Etsy sellers?

Yes. We welcome business inquiries from Etsy sellers and other online retailers looking for floral and botanical inventory.

We can discuss available products, bulk purchasing arrangements, inventory sourcing, and potential fulfillment options based on your business requirements.

Please contact us with your store URL, product interests, estimated order quantities, and any specific requirements.

Can you ship products directly to my customers?

Direct-to-customer fulfillment may be available for eligible business arrangements, subject to product availability, warehouse capabilities, shipping destinations, and agreed terms.

If you are interested in having orders shipped directly to your customers, please contact us before placing a wholesale order.

We can discuss available fulfillment services, shipping arrangements, packaging options, tracking, processing times, and applicable fees.

Direct shipping, blind shipping, custom packaging, and other fulfillment services are not automatically included with every wholesale purchase and must be confirmed in advance.

Can I purchase products in bulk for my own store?

Yes. We welcome inquiries from businesses interested in bulk inventory for retail stores, online shops, floral studios, and other commercial purposes.

Please provide your business name, website or store URL, products of interest, and estimated order quantity so we can review your requirements.

Is there a minimum order quantity for wholesale purchases?

Minimum order quantities may vary by product, supplier, inventory location, and fulfillment arrangement.

We will communicate any applicable minimum quantities and wholesale purchasing terms when discussing your business inquiry or preparing a wholesale quotation.

Can wholesale orders be shipped from either the US or China?

Yes. Depending on product availability and the agreed fulfillment arrangement, wholesale inventory may ship from our US or China warehouse operations.

The shipping origin, delivery estimates, shipping costs, and applicable customs responsibilities will be confirmed as part of the wholesale order arrangements.

Wholesale orders may have different terms from standard retail purchases.

Can you provide custom products or source specific items?

We welcome inquiries about custom floral products, special product requests, and sourcing requirements.

Availability depends on product specifications, supplier capabilities, minimum quantities, lead times, and other commercial considerations.

Please contact us with your requested products, specifications, estimated quantities, and preferred timeline.

Do wholesale orders have the same return policy as retail orders?

Not necessarily.

Wholesale and commercial orders may be subject to separate written terms covering cancellations, returns, defective goods, shipping, and refunds.

Please review the terms provided with your wholesale quotation or order confirmation before completing your purchase.

6. Returns, Refunds & Damaged Items

What is your return policy?

Our return eligibility depends on the product type, order status, condition of the item, and applicable policy terms.

Please review our Refund & Return Policy before placing an order for complete information about eligible returns, timeframes, and return procedures.

Can I return artificial flowers?

Eligible artificial flowers and decorative products may qualify for a return under our Refund & Return Policy.

Products must meet the applicable return conditions, including any requirements regarding condition, packaging, and proof of purchase.

Please contact us before sending an item back so we can provide the applicable return instructions.

Can I return live plants?

Because live plants are perishable and require special handling, returns may be subject to additional restrictions.

If a live plant arrives damaged, unhealthy due to a shipping-related issue, or significantly different from its description, please contact us promptly with photographs and your order number.

We will review the issue and determine the appropriate resolution in accordance with our Refund & Return Policy and applicable law.

What should I do if my order arrives damaged or incorrect?

We are sorry if something is not right with your order.

Please contact us as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and any visible damage.

• Photographs of the packaging and shipping label, if available.

Please retain the original packaging until the issue has been reviewed.

We will assess the information and communicate the available resolution in accordance with our applicable policies.

How long do refunds take?

Once a refund has been approved and processed, the time it takes for the funds to appear in your account depends on your original payment method and payment provider.

Refunds are generally issued to the original payment method unless otherwise required or agreed.

Any applicable processing timelines and refund conditions are outlined in our Refund & Return Policy.

7. Accounts, Promotions & Subscriptions

Do you offer discounts or promotions?

We may offer promotional pricing, discounts, or special offers from time to time.

Promotional terms, eligibility, expiration dates, and product exclusions may vary.

Any applicable conditions will be communicated with the relevant offer.

How can I subscribe to your emails?

You can subscribe through available email signup forms on our website.

Subscribers may receive product updates, new arrivals, promotions, and other marketing communications.

You may unsubscribe at any time using the unsubscribe link in our marketing emails.

Do you offer product subscriptions or recurring orders?

If a subscription or recurring purchase option is available for a particular product, the applicable subscription terms, billing frequency, cancellation procedures, and renewal details will be disclosed before enrollment.

Please review the Subscription Policy and the terms displayed during checkout before subscribing.

8. Contact & Customer Support

How can I contact Green Flora Co.?

We're happy to help with questions about products, orders, shipping, returns, and wholesale opportunities.

You can reach us using the following contact details:

Green Flora Co.

Website: https://greenfloraco.com

Email: Please use the contact form on our website.

Phone: +1 945-206-0612

Business Address:
7424 Boulder Creek Drive
McKinney, TX 75072
United States

For faster assistance with an existing order, please include your order number in your message.

How quickly will you respond to my inquiry?

We aim to respond to customer and business inquiries as promptly as reasonably possible.

Response times may vary depending on inquiry volume, weekends, holidays, and the nature of your request.

For order-related questions, providing your order number and relevant details will help us review your inquiry more efficiently.

Still Have Questions?

We're here to help.

Whether you're shopping for your home, looking for the perfect floral arrangement, or exploring a wholesale partnership, Green Flora Co. welcomes your questions.

Thank you for shopping with Green Flora Co.!